“ Be like the sun for grace and mercy. Be like the night to cover others' faults. Be like running water for generosity. Be like death for rage and anger. Be like the Earth for modesty. Appear as you are. Be as you appear. ” ― Rumi
"The 9 ½ Principles of Innovative Service" is your instruction manual and inspirational guide to making service an experience that causes your customers to swoon, smile, and sing your praises. It is your spark-plug for bringing energy and igniting your c
Leaders Creating LeadersThis latest edition of the classic Managers as Mentors is a rapid-fire read that guides leaders in helping associates grow in today’s tumultuous organizations. Thoroughly revised throughout with twelve new chapters, this edition
Sprinkles is a book about unique customer service and the bottom line. Customers today crave special and unique. What do sprinkles do to a cupcake or cookie? They obviously make it special and unique. Innovative service is the same: it turns good to great
