"The 9 ½ Principles of Innovative Service" is your instruction manual and inspirational guide to making service an experience that causes your customers to swoon, smile, and sing your praises. It is your spark-plug for bringing energy and igniting your c
Leaders Creating LeadersThis latest edition of the classic Managers as Mentors is a rapid-fire read that guides leaders in helping associates grow in today’s tumultuous organizations. Thoroughly revised throughout with twelve new chapters, this edition
Ask yourself: Am I willing to consider that there are things I can do to improve my life/business, but don't have the confidence to take action? What would those things be? Next
