"The 9 ½ Principles of Innovative Service" is your instruction manual and inspirational guide to making service an experience that causes your customers to swoon, smile, and sing your praises. It is your spark-plug for bringing energy and igniting your c
Sprinkles is a book about unique customer service and the bottom line. Customers today crave special and unique. What do sprinkles do to a cupcake or cookie? They obviously make it special and unique. Innovative service is the same: it turns good to great
America's most sought-after executive coach shows how to climb the last few rungs of the ladder The corporate world is filled with executives, men and women who have worked hard for years to reach the upper levels of management. They're intelligent, skill
NEW EDITION, EXPANDED AND UPDATED Great Results Begin with Great Questions In this new expanded edition of her classic international bestseller, Marilee Adams shows how the kinds of questions we ask shape our thinking and can be the root cause of many per
Bestselling author and one of the world’s foremost executive coaches, Marshall Goldsmith examines the emotional and psychological triggers that cause us to react and behave in certain preset, often inappropriate ways at work and in life. Triggers shows
Questions are at the core of how we listen, behave, think, and relate--as individuals and organizations. Virtually everything we think and do is generated by questions. Questions push us into new territories. The future begins with our thinking, represent
Mojo is the moment when we do something that's purposeful, powerful, and positive and the rest of the world recognizes it. This book is about that moment--and how we can create it in our lives, maintain it, and recapture it when we need it. In his follow-
THE NEW YORK TIMES, WALL STREET JOURNAL, AND USA TODAY BESTSELLER!ADVANCE PRAISE FOR THE WHY OF WORK: "Principled, timely, and engaging, The Why of Work teaches that building a culture of abundance and common purpose is essential to organizational succes
