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  • Documentation OTRS::ITSM 6

    Documentation OTRS::ITSM 6
    95 Pages·2017·2.3 MB
    of CI classes . tice approaches to designing, providing, operating and managing IT services. ITIL does  ...
  • certification standard

    certification standard
    98 Pages·2017·1.74 MB
    on an HDI certification standard. The competencies for the ITIL Foundation .. A sample structure include  ...
  • kcs principles

    kcs principles
    98 Pages·2017·1.31 MB
    by the HDI International ITIL Foundation. kcs principles  ...
  • kcs principles

    kcs principles
    98 Pages·2017·1.31 MB
    offerings that align with the standards. ITIL Foundation. HDI is committed to defining certification  ...
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