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ITIL 2011 Edition

38 Pages·2011·1.02 MB

Foundation Syllabus. ITIL 2011 Edition David Pultorak (Pultorak & Associates, Ltd.) ...
Annexe B – Glossaire

399 Pages·2007·6.45 MB·French

Mis a jour avec ITIL V3 et la norme. ISO 20000 ! pour un service informatiqu e optimal. 2 édition ...