ITIL IT Service Management - 100 Most Asked Questions on IT Service Management and ITIL Foundation Certification, Training and Exams

216 Pages · 2008 · 539 KB · English
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“ This being human is a guest house. Every morning is a new arrival. A joy, a depression, a meanness, some momentary awareness comes as an unexpected visitor...Welcome and entertain them all. Treat each guest honorably. The dark thought, the shame, the malice, meet them at the door laughing, and invite them in. Be grateful for whoever comes, because each has been sent as a guide from beyond. ” ― Rumi
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