Integrated Management of Systems, Services, Processes and People in IT: 20th IFIP/IEEE International Workshop on Distributed Systems: Operations and Management, DSOM 2009, Venice, Italy, October 27-28, 2009. Proceedings
“ In every community, there is work to be done. In every nation, there are wounds to heal. In every heart, there is the power to do it. ” ― Marianne Williamson